Refund & Cancellation Policy

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1. General Principle: All Sales Final
Due to the nature of digital goods (which can be viewed and copied instantly), requests for refunds or exchanges are generally declined once the product key has been delivered or displayed.

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2. Eligible Refund Scenarios
AfzalPay will grant a full refund ONLY under the following specific circumstances:
A) Out of Stock: You paid for an item, but we cannot deliver it due to inventory errors.
B) Non-Delivery: You have not received the code within 24 hours of payment confirmation.
C) Invalid/Used Code: The key is proven to be invalid or "already used" prior to the time of purchase.
Note: Verification with the publisher is required for Case C, which may take 3–7 business days.

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3. Non-Refundable Cases
Refunds will NOT be issued for:
* User Error: Purchasing the wrong product, platform, or version.
* Region Lock Conflicts: Buying a product restricted to a specific region (e.g., USA) when your account is in another region (e.g., Europe).
* Buyer's Remorse: Changing your mind after the code has been revealed.

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4. Dispute Resolution
Any claims must be submitted to support@afzalpay.com within 48 hours of purchase, accompanied by the Order ID and high-quality screenshots of the error message.